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Refund policy

Thank you for shopping at Sandê!

If you want to return or exchange the purchased parts, you have 14 days after receiving the order. After this period, no exchanges or returns will be accepted.

ATTENTION: The date communicated by the carrier is considered the date of receipt of the order.

CONDITIONS FOR RETURN

  • Your item must be unused and in the same condition as you received it.
  • Your item must be in the original packaging.
  • Proof of purchase must be included on the packaging.
    • We will only offer refunds on items sold at regular price. Clearance items cannot be returned, except in the case of items with manufacturing defects. In this case, if you receive a defective part, the customer must immediately inform Sandê of the incident via email sande.store@outlook.com.

    To receive your refund and, before returning your item, contact us via email at sande.store@outlook.com, putting in the subject "Return" or "Exchange" depending on what you want, and in the body of the Email the following information:

    - full name of the person who placed the order

    - order number

    - date of purchase

    - name of the part to be returned, exactly as it appears on the website

    - reason for return or exchange

    As soon as we receive your order, we will perform quality control (part inspection) and send you, via email, information that we have received your item and whether the refund was approved or rejected. If approved, the refund will be made using the same payment method, within approximately 5 business days after receiving the part. Except, if the payment method was by bank slip, in this case, the refund will be made by bank transfer.

    Shipping costs are not subject to refund! If you receive a refund, the return shipping cost will be deducted from your refund, except in the case of parts with manufacturing defects.

    IMPORTANT: Exchanges and returns that were not previously approved, as they do not comply with our guidelines, but were still returned, will not be processed and the item will be returned to the sender upon new shipping fee.