Frequently Asked Questions
Choose the products you wish to purchase and add them to your cart. After adding all products to your cart, fill in your details correctly and completely, and finally, choose your payment method. Orders will be shipped after payment confirmation.
Please contact us as soon as possible via email at sandejewelry@outlook.com. If the customer's address is incorrect or incomplete, preventing delivery of the order, the customer will be responsible for the cost of reshipping the order, which will be R$4.74 if they reside in mainland Portugal and €5.04 if they reside in the Azores or Madeira.
Yes. All the photographs on our website and social media are taken by us. However, we would like to point out that the perception of color is influenced by the device on which you are viewing the photograph, and that the perception of size is influenced by the angle.
Shipping costs vary depending on location:
- Mainland Portugal: €3.50 (free shipping on orders over €35)
- Azores and Madeira: €3.99
- Mainland Portugal: €3.50 (free shipping on orders over €35)
- Azores and Madeira: €3.99
No. Shipping costs are added at checkout.
The estimated delivery time for orders after processing is:
Mainland Portugal - approximately 2 business days
Azores and Madeira Islands - 4 to 7 business days, with a possible additional 5 business days.
Delivery times are set by CTT (Portuguese postal service), therefore Sandê cannot be held responsible for any delays by the transport company.
Mainland Portugal - approximately 2 business days
Azores and Madeira Islands - 4 to 7 business days, with a possible additional 5 business days.
Delivery times are set by CTT (Portuguese postal service), therefore Sandê cannot be held responsible for any delays by the transport company.
After paying for your order, you will receive a tracking code in your email so that you can track the shipment of your order.
We strive to keep our inventory up-to-date. However, errors may occur. If this happens, we'll contact the customer and offer the option to exchange for another available item or receive a refund.
Yes, payments are made on recognized and trusted external platforms, specialized in payment processing and data protection.
After receiving payment, an email is sent confirming payment and order processing.
Check your spam folder. If you haven't received it, please contact us at sandejewelry@outlook.com
Please contact us via email at sandejewelry@outlook.com, describing the situation, the name of the person who placed the order, and the order number.
Yes. If your order does not meet your expectations, you can return it within 14 calendar days after the carrier notifies you of delivery.
Yes. The costs of exchanges and returns are equivalent to the shipping costs of the orders: €3.50 for mainland Portugal and €3.75 for the Azores and Madeira Islands.
Shipping costs for returns or exchanges will only be waived if the delivered item has a manufacturing defect or if it is different from the one the customer ordered.
Shipping costs for returns or exchanges will only be waived if the delivered item has a manufacturing defect or if it is different from the one the customer ordered.
Send us an email to sandejewelry@outlook.com, putting "Defective item" or "Wrong item" in the subject line and the following information in the body of the email:
- Full name of the person who placed the order
- Order number
- Date of purchase
- Name of the item, as it appears on the website
After receiving your email, we will contact you to advise you on the steps to follow so that you can receive your replacement item or a refund of the amount paid.
- Full name of the person who placed the order
- Order number
- Date of purchase
- Name of the item, as it appears on the website
After receiving your email, we will contact you to advise you on the steps to follow so that you can receive your replacement item or a refund of the amount paid.
It's likely. You can set up a notification to receive an email as soon as the product is back in stock on the website. To activate the notification alert, click on the product you wish to purchase that is currently unavailable, and then click the "Notify me when it's back in stock" button.
On the checkout page, enter the discount code in the "Discount Code" field and then click the "Apply Code" button.
No. Coupons are not cumulative unless otherwise stated in the current campaign.